FAQs
Got Questions? We’ve Got Answers.
If you don’t see what you’re looking for, send us a message — we’re here to help!
Can I take a class if I’ve never done Pilates before?
Absolutely! Classes are designed to be all levels, whether you’re brand new or more seasoned. You’re also welcome to book a private session first to learn the basics, proper form, and how to use the reformer safely. Privates can be booked by reaching out via phone or email (based on studio & instructor availability).
It’s my first time, what should I bring/expect?
We recommend arriving about 10 minutes early so we can show you around and get you set up. Grip socks are required. Bring a towel if you’d like one for extra comfort.
What should I wear to class?
Wear fitted and/or movement-friendly clothes. Grip socks are required for safety — if you don’t have a pair, we sell them in-studio for $20 + tax.
I’m running late — can I still take class?
We allow a 10-minute grace period after class begins. After that, late arrivals will not be admitted for safety reasons and will be considered a late cancel.
● Late Cancel: $15
● No-Show: $15
What is the minimum age to attend?
Group classes are for ages 18+ only.
What’s your cancellation policy?
We get it — life happens! But to keep things fair for everyone:
● Cancel 12+ hours before class: No fee
● Cancel within 12 hours: $15 late cancel fee
● No-show: $15 fee
All cancellations must be made through the Neaumix Fit App or website. Texts, DMs, and voicemails do not count as cancellations.
Are memberships or class packages transferable or refundable?
No. All memberships and class packs are non-transferable and non-refundable. Want to gift a class? We offer gift cards!
Can I freeze my membership?
No. Memberships at Neaumix Fit Long Beach cannot be frozen.
How do I book classes?
All classes are booked via the Neaumix Fit App (available on Apple + Android) or online.
Can I film in class?
For the comfort of everyone, filming during class is not allowed. Feel free to snap a pic before or after class!
Do you host events or private parties?
Yes! From themed Pilates + DJ nights to private group classes, we love bringing the community together. Reach out to inquire about hosting your own private event or booking a special class.
Neaumix Fit Long Beach
4019 E 4th St, Long Beach, CA 90814
longbeach@neaumixfit.com
(562) 277-1052